Returns Policy

 

1. Overview

Thank you for shopping at SIF. We value your satisfaction and want to ensure that you have a positive experience with our products. This Returns Policy outlines the terms and conditions for returning items purchased from our online store.

2. Return Eligibility

2.1. Timeframe:

• You have 14 days from the date of delivery to initiate a return.

2.2. Condition:

• To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

3. How to Initiate a Return

To initiate a return, please follow these steps:

3.1. Contact Us:

• Email our Customer Service team at shop@sif.ie to request a return authorisation.

3.2. Provide Information:

• In your email, include your order number, the reason for the return, and any relevant photos if there are issues with the product.

3.3. Wait for Authorisation:

• Once your return is authorised, you will receive instructions on how to return the item.

4. Return Shipping

4.1. Costs:

• Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part.

4.2. Packaging:

• Please ensure that the item is securely packaged to prevent damage during transit.

5. Refunds

5.1. Processing Time:

• Refunds will be processed within 7 days of receiving the returned item.

5.2. Method:

• Refunds will be issued to the original payment method.

6. Exchanges

We do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

8. Contact Information

If you have any questions or concerns about our Returns Policy, please contact our Customer Service team at shop@sif.ie